This collaboration marks a milestone in healthcare communication, integrating Infermedica's clinically validated care navigation into Talkdesk Autopilot for Healthcare. This partnership empowers healthcare providers to navigate patients to the most suitable care, enhancing automation, patient decision-making, and ease of access.

Healthcare organizations have traditionally viewed their contact centers as cost centers, but that mindset is changing. Leading providers and payers are looking for ways to become more personalized, proactive, and ultimately drive growth, consumer loyalty, and better care outcomes through the conversations they’re having every day with the people they care for. We are excited to deliver the trusted and intelligent care navigation interactions that Infermedica powers to healthcare consumers and empower contact centers to support even more steps of the patient and member journey.

A shared vision for the future