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The WHO estimates that five billion people worldwide will be unable to access healthcare by 2030. But digital solutions can help. AI-powered virtual triage tools help direct patients to the right care, which can ease the strain on healthcare systems.
Patients struggle to understand how healthcare systems work, which makes it hard for them to know where to seek care. A lack of education about healthcare conditions and insufficient engagement between providers and their patients also exists. Patient virtual triage can make tangible improvements in these areas.
One of Infermedica’s peer-reviewed studies shows that without virtual triage 74% of patients didn’t know the appropriate level of care for their needs.
Not knowing where to go for medical care causes more people to seek help in the wrong places, adding extra pressure on healthcare systems.
Experts estimate that patients in the U.S. wait an average of 26 days for a physician appointment.
ED overutilization has been identified as one of the main factors limiting correct, timely, and efficient hospital care.
Unnecessary emergency department visits cost health systems in the US more than $47 billion a year.
34% of doctors worldwide report seeing increased medical errors. They attribute this in part to a lack of staff and stress.
Two-thirds (67%) of Americans have had a negative healthcare experience.
We need to make a fundamental change, and patient care-seeking behavior plays a crucial role. Research indicates that 61% of patients want improved patient engagement. What's more, 80% of patients who switch providers cite ease of navigation as the reason for leaving.
Virtual triage is when digital technology is used to analyze patient symptoms. This helps determine the most appropriate level of care for the patient. It can lead patients to telemedicine, doctor consultations, specialists, emergency care, or give advice about self-care treatments.
You can access these solutions online at any time, from any device, or location. This makes it easier to find healthcare services and information.
When implemented correctly, virtual triage produces compelling results.
Improved access to care: 46.4% of assessments were completed outside of the typical physician office hours.
Influence care-seeking behavior: 35% of patients changed their care-seeking behavior following recommendations from virtual triage.
Increased intent toward self-care: 69.5% of users intended to follow recommendations for self-care.
Better care navigation: Patients who remained uncertain of their care path decreased by 25.4%.
High patient satisfaction: 80% of participants indicated they were likely or highly likely to use virtual triage again in the future.
Reduced healthcare costs: Positive impact on healthcare costs.
These statistics show how virtual triage can benefit patients and the healthcare system. This change begins by making care easier to access and encouraging patients to seek help sooner.
Additionally, it redirects non-urgent cases away from emergency departments. This helps to free up resources for those who truly need emergency care.
Furthermore, when patients engage, they positively influence healthcare spending and healthcare outcomes. For example, one company specializing in behavioral change observed that highly engaged members had 63% lower annual claims increases compared to less engaged members. In addition, engaged members were 34% more likely to use preventive services and 10% more likely to get immunizations.
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